Refund & Returns Policy

Our promise

Every item is made specifically for you, which means we cannot resell it. Because of that, we do not accept returns for a change of mind. We do stand behind everything we make.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery at purelygifting@mail.com with your order number and a photo of the item. We will send a replacement or refund you in full — your choice. You do not need to return the item.

Personalization errors

Personalized items are produced exactly as entered at checkout. We cannot remake an item because of a spelling or detail error submitted by the customer. If we made the error, we will replace it at no cost. Please double-check names, dates, and messages before ordering.

Cancellations

You can cancel for a full refund within 12 hours of ordering, before production begins. Email us immediately — after that point the item has usually already been produced.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post it.

Chargebacks

If something is wrong, please contact us before filing a chargeback. We resolve these directly and quickly, and it is faster for you.

Contact

Email purelygifting@mail.com with your order number and we will take care of it.